FAQ (Frequently Asked Questions)

What types of vehicles do you offer for rental?

We offer a wide range of luxury vehicles, including sedans, SUVs, and sports cars. Our fleet includes brands such as Mercedes-Benz, BMW, Audi, and more. Whether you need a vehicle for business, leisure, or special events, we have options to suit your needs.

How do I make a reservation?

You can easily make a reservation through our website or by calling our customer service team. Simply select your desired vehicle, choose your rental dates, and provide any additional details required. We recommend booking in advance to ensure availability.

What is included in the rental price?

The rental price typically includes the vehicle, basic insurance coverage, and unlimited mileage (subject to terms and conditions). Additional services, such as a professional chauffeur, GPS navigation, and child seats, may incur extra charges. Please check our pricing details or contact us for a customized quote.

What is your cancellation policy?

We understand that plans can change. Our cancellation policy allows you to cancel your reservation up to 24 hours before the scheduled pickup time without any charges. Cancellations made within 24 hours may incur a cancellation fee. Please refer to our website for more details.

Do I need to provide a deposit?

Yes, a security deposit is required at the time of rental. This deposit is typically refundable upon the return of the vehicle in its original condition. The amount may vary based on the vehicle type and rental duration. Our team will inform you of the specific deposit amount when you make your reservation.

Are there any age restrictions for renting a vehicle?

Yes, the minimum age to rent a vehicle is generally 25 years old. Drivers under 25 may incur a young driver surcharge. All drivers must present a valid driver's license and meet our insurance requirements.a

What if I have an accident or the vehicle breaks down?

In the event of an accident, please contact us immediately and follow the necessary procedures for reporting. Our team will provide guidance on how to proceed. If the vehicle breaks down due to mechanical issues, we will arrange for roadside assistance and a replacement vehicle as needed.

Can I extend my rental period?

Yes, you can extend your rental period, subject to vehicle availability. Please contact our customer service team as soon as possible to discuss the extension and any additional charges that may apply.

Do you offer chauffeur services?

Yes, we offer professional chauffeur services for all our luxury vehicles. Our experienced chauffeurs are trained to provide exceptional service, ensuring a comfortable and safe journey. You can add this option during your reservation process.

How do you ensure the cleanliness and maintenance of your vehicles?

We take pride in maintaining our fleet to the highest standards. All vehicles undergo regular maintenance checks and are thoroughly cleaned after each rental. We adhere to strict hygiene protocols to ensure a safe and pleasant experience for our customers.

Can I rent a vehicle for a one-way trip?

Yes, we offer one-way rentals in certain locations. Additional fees may apply, and availability will depend on the vehicle type and drop-off location. Please inquire when making your reservation.

What payment methods do you accept?

We accept various payment methods, including major credit cards and debit cards. Please ensure that the card used for payment is in the name of the primary renter. For corporate rentals, we also accept company checks and direct billing options.